Customers are entitled to return items within 30 days of receipt. To qualify for a return, items must remain in their original condition, unworn and unused, with all tags attached and in the original packaging. A receipt or other proof of purchase is required. To initiate a return, contact support@fitspurs.com. All returns must be sent to the following address:

Fitspurs Returns  

2013 Coggin Ave  

Brownwood, TX 76801  

United States  

If a return is approved, a return shipping label and detailed instructions regarding shipment will be provided. Returns sent without prior authorization will not be accepted. For questions regarding returns, contact support@fitspurs.com or call +1 281-568-4149.

Damages and Issues  

Upon receipt of an order, inspect the item immediately. If the item is defective, damaged, or incorrect, contact support promptly for resolution.

Exceptions / Non-Returnable Items  

Certain items are non-returnable, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products or unsealed wellness items). Returns are also not accepted for hazardous materials, flammable liquids, or gases. For questions regarding specific items, contact support.

Returns are not accepted for sale items or gift cards.

Exchanges  

To exchange an item, return the original item and, once the return is accepted, place a separate order for the desired item.

European Union 14-Day Cooling Off Period  

For merchandise shipped to the European Union, customers may cancel or return orders within 14 days for any reason. Items must remain in their original condition, unworn or unused, with all tags attached and in the original packaging. A receipt or proof of purchase is required.

Refunds  

Notification will be provided once a return is received and inspected, indicating whether the refund is approved. If approved, a refund will be issued to the original payment method within 10 business days. Processing times may vary depending on the bank or credit card company. If more than 15 business days have passed since approval, contact support@fitspurs.com.