Shipping policy

 

At fitspurs.com, we are committed to providing reliable, timely, and transparent shipping for all our customers across the United States. Please review our shipping schedules, rates, and handling processes below.

1. Order Processing & Handling Time

  • Handling Time: We process and dispatch all orders within 1 to 3 business days (Monday through Friday, excluding public holidays).
  • Order Cut-Off Time: Orders placed after 5:00 PM CST will begin processing on the following business day.
  • You will receive a shipping confirmation email with a carrier tracking number as soon as your order ships.

2. Shipping Rates & Transit Times

We offer standard domestic shipping across the contiguous United States. We calculate and display shipping charges at checkout.

Shipping Method Order Value Processing Time Estimated Transit Time Shipping Cost

Standard Domestic Shipping Orders under $50.00 1–3 Business Days 6–8 Business Days Calculated at Checkout

Free Standard Shipping Orders $50.00 and above 1–3 Business Days 6–8 Business Days FREE

Note: Total estimated delivery time is 4- 14 business days (1–3 handling days + 6-8 transit days).

3. Order Tracking

Once your package leaves our facility, you will receive an automated shipping notification email with a tracking number (USPS, UPS, or FedEx).

Please allow 24 to 48 hours for tracking details to update on the carrier's official tracking portal.

4. Address Changes & Order Modifications

Please verify your delivery address before completing checkout.

  • If you notice an error in your address, contact us immediately at support@fitspurs.com or call +1 281-568-4149.
  • Once an order enters processing or ships, we cannot change or update the shipping address.

5. Damaged, Lost, or Stolen Shipments

  • Damaged Items: Inspect your package when it arrives. If your item arrives damaged or defective, please get in touch with us within 48 hours at support@fitspurs.com with photos of the damaged item and packaging so we can issue a replacement or refund.
  • Lost Packages: If tracking shows your package was delivered but you haven't received it, please check with household members and neighbours. If it's still missing, contact us so we can help open a carrier investigation.

6. Contact Information

If you have any questions regarding your shipment or need assistance tracking an order, please get in touch with our support team:

  • Store Name: fitspurs.com
  • Physical Business Address: 2013 Coggin Ave, Brownwood, TX 76801, USA
  • Phone Number: +1 281-568-4149
  • Email Support: support@fitspurs.com
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST