Return & Refund Policy

At fitspurs.com,

customer satisfaction is our top priority. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility Criteria

To be eligible for a return, your item must meet the following requirements:

  • The item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.
  • You must provide the receipt or proof of purchase (such as your order confirmation number).

How to Start a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our support team at support@fitspurs.com or call us at +1 281-568-4149 with your order number and the reason for your return.
  2. Receive Return Authorisation: If we accept your return request, we will send you a return shipping label and instructions on how and where to send your package.
  3. Ship Your Item: Package your item securely and mail it to our official return address:

fitspurs.com

Attn: Returns Department

2013 Coggin Ave

Brownwood, TX 76801

United States

Please note: We will not accept items returned without prior authorisation.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong product, contact us immediately at support@fitspurs.com or +1 281-568-4149 so that we can evaluate the issue and make it right right away.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned due to hygiene and safety standards:

  • Personal Care Goods: Opened or used hygiene products, personal wellness items, and beauty goods.
  • Custom Products: Special orders or personalised items.
  • Hazardous Goods: Flammable liquids, gases, or hazardous materials.
  • Sale Items & Gift Cards: Clearance items and gift cards are final sale and non-refundable.

If you have questions or concerns about whether your specific item qualifies for a return, please get in touch with us before shipping.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item on our store.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. As stated above, your item must be in its original condition, unworn or unused, with tags attached, and in its original packaging along with proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund was approved.

  • Approved Refunds: If approved, we will automatically refund your original payment method within 10 business days.
  • Processing Delays: Please keep in mind it can take some time for your bank or credit card company to process and post the refund.
  • Late Refunds: If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at support@fitspurs.com or +1 281-568-4149.

Support Contact Details

  • Store Name: fitspurs.com
  • Physical Address: 2013 Coggin Ave, Brownwood, TX 76801, USA
  • Phone Number: +1 281-568-4149
  • Email Support: support@fitspurs.com
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST