Frequently Asked Questions
Welcome to the fitspurs.com Help Centre! Below are answers to the most common questions regarding orders, shipping, returns, products, and payment methods.
1. Ordering & Account
Q: How do I place an order on fitspurs.com?
A: Browse our selection of fitness and wellness products, select your preferred item, and click Add to Cart. When you are ready, click the cart icon and select Checkout to enter your shipping address and payment details.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to modify or cancel an order, please email us at support@fitspurs.com or call +1 281-568-4149 immediately. Once an order enters processing or is dispatched, you can't cancel or modify it.
Q: Will I receive an order confirmation?
A: Yes! As soon as you place your order, we'll send an automated confirmation email to the email address you provided at Checkout.
2. Shipping & Delivery
Q: What are your shipping costs and handling times?
A:
- Handling Time: 1 to 3 business days (Monday – Friday).
- Transit Time: 3-7 business days for standard domestic shipping within the United States.
- Shipping Cost: Calculated at Checkout. We offer Free Standard Shipping on orders over $50.00.
Q: How do I track my package?
A: Once your order ships, you will receive a confirmation email containing a tracking number (USPS, UPS, or FedEx). Tracking updates typically take 24 to 48 hours to activate in the carrier system.
Q: Do you ship internationally?
A: We currently focus on orders shipped within the United States. Please get in touch with support@fitspurs.com for international shipping inquiries.
3. Returns, Refunds & Warranties
Q: What is your return policy?
A: We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Items must be unworn, unused, with original tags attached, and in their original packaging.
Q: How do I start a return?
A: Contact our customer support team at support@fitspurs.com or call +1 281-568-4149 with your order number. Approved returns should be sent to our physical address:
Fitspurs Returns Department
2013 Coggin Ave
Brownwood, TX 76801
United States
Q: How long will it take to receive my refund?
A: Once we receive and inspect your returned package, approved refunds are credited back to your original payment method within 10 business days.
Q: What should I do if my package arrives damaged or defective?
A: Please inspect your order upon delivery and contact us immediately at support@fitspurs.com with photos of the damaged item so we can replace it promptly.
4. Payments & Security
Q: What payment methods do you accept?
A: We accept all major credit, debit, and digital payment platforms, including:
- Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, and Shop Pay.
Q: Is my payment information secure on fitspurs.com?
A: Yes. All payments are encrypted with 256-bit SSL technology and processed through PCI-DSS-compliant payment gateways. We never store your full credit card details.
5. Products & Usage
Q: Are your products intended for medical use?
A: No. All fitness equipment, training accessories, and wellness devices sold on fitspurs.com are designed for general fitness and personal athletic training purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition.
Q: Should I consult a doctor before using your wellness equipment?
A: Yes, we recommend consulting a qualified physician or healthcare provider before beginning any new exercise routine or using electronic muscle stimulation (EMS) devices, especially if you have pre-existing health conditions or electronic implants.
6. Customer Support Contact
If you have additional questions not answered above, please get in touch with our support team:
- Store Name: fitspurs.com
- Company Address: 2013 Coggin Ave, Brownwood, TX 76801, USA
- Phone Number: +1 281-568-4149
- Email Support: support@fitspurs.com
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM CST