Frequently Asked Questions

This is the Frequently Asked Questions (FAQ) page for the Fitspurs. On it you will find the answers to the most common questions regarding our products, placing orders, shipping, returns and payments.

Ordering & Account

What is the procedure for ordering from fitspurs.com?

You can simply go through our range of fitness and wellness products, choose the ones you want and click 'Add to Cart'. When you're ready, click on the cart icon and move on to Checkout, where you will enter your delivery address and payment information to finish your purchase.

Once I've placed my order, is it possible for me to modify or cancel it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at support@fitspurs.com or call +1 281-568-4149. Once an order has entered the processing or shipping phase, it cannot be canceled, but you may return it following our [Return Policy].

Shipping & Delivery

What is the time taken to process an order?

All orders are processed within 1 to 3 business days (excluding weekends and major U.S. holidays). You will receive an automated shipping confirmation email with tracking information as soon as your order leaves our facility.

How much does shipping cost?

Shipping options and exact rates are calculated directly at checkout based on package weight and your delivery location. Standard shipping fees apply unless your order qualifies for promotional free shipping as advertised on our store.

How can I track my package?

When your order ships, we will email you a carrier tracking link. Please allow 24 to 48 hours for tracking activity to update on the carrier's system.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return. Items must be unworn or unused, with tags, and in their original packaging.

How do I start a return?

To start a return, contact us at support@fitspurs.com. Once approved, we will send you a return shipping label along with instructions on sending your package to our return location:
2013 Coggin Ave, Brownwood, TX 76801, USA

When will I receive my refund?

Once we receive and inspect your returned item, approved refunds are automatically credited back to your original payment method within 10 business days.

Payments & Security

What payment methods do you accept?

We accept a wide range of secure payment options, including:
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Maestro
  • UnionPay
  • Shop Pay

Is my payment information secure?

Yes, absolutely. Our checkout system utilizes 256-bit SSL encryption and strictly complies with PCI-DSS security standards. We do not store or access your credit card details.

Products & Support

What should I do if my package arrives damaged or incorrect?

Please inspect your order upon reception. If an item is defective, damaged, or incorrect, contact us immediately at support@fitspurs.com or call +1 281-568-4149 with your order number and photos of the issue so we can evaluate it and make it right.

Are your fitness products medical devices?

No. All products offered on fitspurs.com are intended for general fitness and personal wellness purposes only. Please consult a qualified healthcare professional before beginning any new exercise routine or using new fitness gear.

Contact Information

Still have questions? Our customer care team is happy to assist you:
  • Store Name: Fitspurs
  • Website: fitspurs.com
  • Email: support@fitspurs.com
  • Phone: +1 281-568-4149
  • Address: 2013 Coggin Ave, Brownwood, TX 76801, USA
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM CST